Conflict Management


Who Should Attend

  • Managers and supervisors
  • HR representatives
  • Anyone with a fear of confrontation and conflict
  • Anyone dealing with or causing conflict in their workplace

Programme Description

This workshop equips delegates with an understanding of themselves and how their behaviour influences conflict situations. It also looks at coping mechanisms for dealing with criticism, difficult people and attitudes in the workplace and prevention techniques to address potential conflicts before they occur. The course emphasises the importance of communication and looks at different conflict management styles and strategies. It also helps delegates deal with anger and helps them overcome the fear of confrontation.

Programme Outcomes

Learners should be able to:

  • To recognise how your own attitude and actions impact on others
  • To develop coping strategies for managing criticism, difficult people and attitudes
  • To identify prevention techniques to address potential conflict before it occurs
  • To recognise the importance of good communication in preventing and resolving conflict
  • To develop conflict management strategies and understand your preferred conflict management style
  • To deal with anger in the workplace
  • To overcome your fear of confrontation and conflict

Topics Covered

  • Understanding Your S.E.L.F.
  • People and Relationships
  • Preventing Conflict
  • Coping with Criticism
  • How to Deal with Problems (before they get out of hand)
  • The Importance of Good Communication
  • Conflict Management Styles
  • Intervention Strategy
  • Six Steps to Conflict Resolution
  • Anger