Emotional Intelligence (NQF Level 3)

Who Should Attend

  • Managers and Supervisors
  • HR Representatives
  • Staff and Executive Teams

Programme Description

The ability to express and control our own emotions is important, but so is our ability to understand, interpret, and respond to the emotions of others. Imagine a world where you couldn’t understand when a friend was feeling sad or when a co-worker was angry. Psychologists refer to this ability as emotional intelligence, and some experts even suggest that it can be more important than IQ. Learn more aboutexactly what emotional intelligence is, how it works, and how it is measured.

Programme Outcomes

On completion of this programme learners should be able to:

  • Introspect and accept responsibility for their thoughts, words and actions.
  • Become more self-aware and begin to pay attention to their inner-state
  • Learn why they lose motivation and how to get their motivation back
  • Learn how to converse with others in a productive way when things go wrong
  • Commit to stop their own unproductive behaviours
  • Determine their stress analysis score and strategise solutions
  • Write down goals in order to regain focus and direction
  • Learn how to regain lost confidence or to increase the confidence they already have
  • Learn how to become more adaptable to change
  • Accept responsibility for their attitude and moods
  • Embrace the ten life laws that can change their lives


  • Concept of Emotional Intelligence.
  • Impact of Emotional Intelligence on Leadership.
  • Emotional Intelligence vs Self Management and its relation to Leadership.
  • Emotional Intelligence and Social Awareness in relation to leadership.
  • Response Techniques of emotional intelligence.
  • Techniques of managing stress.
  • Role of Emotional Intelligence in building trust.
  • Intrapersonal
  • Emotional Self-Awareness
  • Reliant and free of emotional dependency on others
  • Self Actualisation