IT Support Administrator

Core purpose:

The IT Support Administrator will be responsible for hardware and software support of desktop computer systems and servers located at the Head office in Durban as well as providing remote support to regional offices.

Core functions:

  • Provide 1st and 2nd line User Desktop Support, Troubleshooting, Helpdesk to RSA and SADC regional offices ( ±150 users).
  • Software Support: Installation and troubleshooting
  • Computer hardware and server support, repairs and upgrades.
  • 1st & 2nd Line Desktop, LAN Support: setup user desktops, notebooks, email configuration and troubleshooting, multifunction printer configuration and troubleshooting, basic network cabling, wireless and network troubleshooting.
  • Provide technical support during workshop lectures, tuition centre IT support during examinations and weekends which include Audio/Visual support.
  • Keeping up to date with the latest technologies and solutions.
  • IT asset tracking and documentation.

Qualification/s:

  • An A+ and N+ or equivalent IT Diploma/Degree with 2 – 3 years’ experience in computer hardware and networking.
  • Operating Systems, Installation and troubleshooting
  • Microsoft Office Packages
  • Additional experience will be advantageous:
    • MCSE qualification and 2 – 3 years Microsoft domain environment experience. Preferably 2nd – 3rd level capabilities.
    • Strong knowledge and experience of Virtual Servers especially Windows Hyper-V Environment

Experience and skills:

  • Highly level of problem solving skills
  • Work well independently and as part of a team
  • Time management
  • Proactive attitude
  • Honesty and integrity
  • Excellent written and verbal communication/reporting skills

General:

  • Job Flexibility to work on weekends and after hours when required.

To apply:

Please email applications to hrapplications@regent.ac.za. Should you not hear from us within 14 days please consider your application unsuccessful.

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