People Management


Who Should Attend

The course is available to:

  • Supervisors
  • New managers
  • Specialists who are moving into or have moved into management roles
  • Team leaders
  • Any who wants to enhance their management skills

Programme Description

The objective of the course will enable learners to provide valuable support and effective, timely people management skills to their team members, other staff and customers.

Programme Outcomes

On completion of the course learners should be able to:

  • Provide effective positive and negative feedback to employees
  • Understand the role and importance of people management
  • Deal with unsatisfactory performance
  • Recognize the elements of the different personalities
  • Commit themselves to the role and responsibilities of effective people management

Topics Covered

  • Effective communication skills
  • Managing unsatisfactory performance
  • People management skills
  • Key attributes of managers
  • Constructive feedback
  • Self appraisal