In today’s rapidly evolving digital landscape, employability is no longer about having a single qualification or technical ability. It requires a strategic mix of hard and soft skills, driven by resilience, adaptability, and the willingness to upskill continuously.
According to Faina and Almeida (2020), artificial intelligence and automation are reshaping every industry. Yet, the focus often leans toward technical capabilities, overlooking essential human qualities like creativity, emotional intelligence, and adaptability. Leaders must begin addressing the competency gaps that define tomorrow’s workforce—not just pitting humans against machines.
Anticipating Tomorrow’s Workforce
As digital technologies reshape the global economy, new challenges and opportunities emerge. High-income nations face labour shortages, while unemployment remains high in many developing regions. Women and less-educated workers are especially affected.
Technological adoption, particularly AI, big data, and automation, is a core driver of change. According to the World Economic Forum (2023), over 85% of companies are prioritising digital transformation. Although this will create jobs in fields like cybersecurity and renewable energy, it’s expected that 14 million jobs could be lost by 2027.
Meanwhile, 44% of today’s workforce skills may become obsolete. The urgency to upskill and reskill is real—with 60% of employees requiring training by 2027, yet only half currently having access to it.
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Key Findings from the RBS Student Poll
To understand how postgraduate students view the skills gap, a poll was conducted using Mentimeter among learners at Regent Business School. Students listed the top three hard and soft skills they believe are vital in a digital world.
Soft Skills: Communication, Problem Solving, and Adaptability
Communication stood out as the most valued soft skill. Students mentioned:
Active listening
Clear interpersonal communication
Team collaboration
These findings reinforce the relevance of human-centric skills like empathy and collaboration—qualities that machines can’t replicate.
Problem-solving and critical thinking were also highly cited, reflecting how employers are placing greater emphasis on analytical and cognitive abilities.
Further, students recognised the need for adaptability and emotional intelligence, especially when navigating uncertain and fast-paced environments.
Curious how emotional intelligence drives success? Read more in our blog on Leadership and Emotional Agility.
Hard Skills: Digital Literacy and Industry Tools
Students widely recognised the importance of digital literacy. Many referenced proficiency in tools such as:
AI platforms
Data analytics software
CRM and ERP systems like SAP and Sage
However, while basic digital skills were commonly listed, advanced digital competencies—such as machine learning, AI ethics, or cybersecurity—were less frequently mentioned. This may indicate a misalignment between student readiness and future workforce demands.
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Bridging the Gap: Equity and Continuous Training
Interestingly, the student responses did not address systemic inequities. The World Economic Forum highlights that marginalised groups, including those from lower-income backgrounds or racial minorities, are underrepresented in corporate diversity efforts.
Moreover, the lack of emphasis on upskilling initiatives in the poll results points to a broader gap in training awareness. With 60% of workers globally needing upskilling, institutions must implement more inclusive, accessible training solutions.
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Conclusion
The digital age is demanding more than just technical skills—it requires a balance of soft skills like communication and adaptability with hard skills like digital literacy.
For adult learners balancing work and study, like those at Regent Business School, staying ahead means embracing both current needs and future trends. Institutions and employers must collaborate to deliver impactful, inclusive, and forward-thinking education.
🙋 Frequently Asked Questions (FAQs)
1. What are the most important employability skills in the digital age?
Communication, critical thinking, adaptability, and digital literacy are key.
2. How can I improve my digital skills?
Enrol in courses such as Business Intelligence or Digital Marketing.
3. Why is emotional intelligence important for the future of work?
It enables workers to manage change, collaborate effectively, and lead empathetically—key traits machines can’t replace.
4. What industries are most affected by automation?
Clerical, administrative, and manual labour sectors are at higher risk of job losses.
5. Where can I find training programmes that prepare me for future work?
Explore Regent Business School’s full list of programmes designed to equip you for tomorrow’s workplace.
